Refund policy
Return Policy:
Thank you for shopping with us at The Trend eg. We strive to provide you with the best shopping experience possible. Please take a moment to review our return policy.
Returns & Exchanges:
We understand that sometimes items may not meet your expectations. Gladly, we accept returns for our clothing line. We only offer returns for items 1 day upon receipt. Please note that we do not accept returns or refunds for our jewelry line, however, we accept exchanges 1 day upon receipt. Please make sure items are in their original packaging and condition.
Exchange Policy:
After receiving the item, you must contact us within 1 day of delivery to initiate the exchange process. Please note that we can only exchange items that are in their original condition and packaging.
Shipping Fees Re-Apply:
Please be aware that for all exchanges, shipping fees will re-apply. You will be responsible for the cost of shipping the item back to us.
Important Note:
Shipments may not be opened upon delivery. If you have any issues with the size or fit, you can still request a return or exchange by sending us a DM on Instagram within the return period.
How to Initiate an Exchange:
To initiate an exchange, please contact our customer service team via the website chat or Instagram DM within 1 day of receiving your order. Our team will guide you through the exchange process and provide you with further instructions.
Exceptions:
In the rare event that an item is out of stock or unavailable for exchange, we will issue you a store credit or refund at our discretion.
Contact Us:
If you have any questions or concerns regarding our return policy or the exchange process, please don’t hesitate to contact our customer service team. We are here to assist you.
By completing your purchase with us, you acknowledge and agree to abide by our return policy outlined above.
Thank you for choosing The Trend eg.